Your Privacy Matters to Us

1. Information We Collect

When you interact with the 8kdb platform — whether by visiting our website, creating an account, making a deposit, or placing a wager — we collect certain categories of personal information. The information we collect falls into the following categories:

1.1 Information You Provide Directly

This is information you submit to us voluntarily when you register, verify your identity, contact support, or otherwise interact with the platform. It includes:

• Identity data: Full legal name, date of birth, gender, and national identity card or passport details submitted during KYC verification.
• Contact data: Email address, mobile phone number, and residential address including district, city (such as Dhaka, Chittagong, Sylhet, or Khulna), and postal code.
• Account credentials: Your chosen username and encrypted password used for the 8kdb Login process. We never store passwords in plain text.
• Financial data: Mobile money account identifiers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank), and card information (Visa, Mastercard) where applicable. Full card numbers are never stored on our servers; payment processing is handled by certified payment gateways.
• Support correspondence: The content of any messages, emails, or chat transcripts you exchange with the 8kdb support team.

1.2 Information Collected Automatically

When you use the 8kdb platform, we automatically collect certain technical and behavioural data to ensure the platform operates correctly and to improve your experience. This includes:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, games played, session duration, wagering history, deposit and withdrawal records, and feature interaction logs.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS location data.
• Log data: Server-side access logs recording your interactions with the 8kdb platform for security monitoring and fraud prevention purposes.

1.3 Information from Third Parties

We may receive supplementary information about you from third-party sources in the following circumstances:

• From payment providers (bKash, Nagad, Rocket) when you initiate a deposit or withdrawal, to confirm transaction status and detect fraudulent payment activity.
• From identity verification services used to process KYC checks, which may cross-reference information you provide against official records.
• From analytics and fraud-detection partners who provide aggregated or anonymised signals to help us identify unusual account activity.

2. How We Use Your Data

8kdb uses the personal information we collect for the following specific purposes. In each case, we rely on a lawful basis for processing your data:

Where we rely on your consent as the lawful basis for processing (for example, sending you promotional emails about BPL betting offers, Eid bonuses, or new slot releases), you have the right to withdraw that consent at any time by contacting us at [email protected] or by updating your communication preferences in your account settings.

3. Cookies & Tracking Technologies

8kdb uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how players use our services. The types of cookies we use are as follows:

• Essential cookies: These are strictly necessary for the 8kdb platform to function. They maintain your session after the 8kdb Login, remember your security preferences, and prevent cross-site request forgery. You cannot opt out of essential cookies without rendering the platform non-functional.
• Functional cookies: These remember your preferences such as language settings, preferred payment method, and display configurations, so you do not have to re-enter them on each visit.
• Analytics cookies: These collect anonymised data about how players navigate the 8kdb platform — which pages are visited most, which games are launched, and where players encounter friction. This data is used solely to improve platform performance and is not linked to your personal identity.
• Security cookies: These help us detect and prevent fraud, bot activity, and unauthorised account access. They record signals such as typing cadence and device fingerprint patterns to distinguish legitimate users from automated systems.

You can manage cookie preferences through your browser settings. Disabling cookies beyond the essential category may affect your experience on the 8kdb platform but will not prevent you from accessing it entirely.

4. Data Sharing & Third Parties

8kdb does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data in the following limited circumstances:

• Payment processors: We share necessary financial data with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard to process transactions. These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond processing the transaction.
• Game software providers: Our game library is powered by internationally recognised studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers may receive limited technical data (such as session tokens) necessary to deliver game sessions. They do not receive your full identity profile.
• Identity verification services: During KYC processes, identity document data may be passed to a certified verification partner to authenticate your identity. All such partners are contractually bound to process your data solely for the purpose of verification.
• Legal authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are legally required to do so, including under anti-money laundering obligations applicable to platforms serving Bangladeshi players.
• Business successors: In the event of a merger, acquisition, or sale of all or part of 8kdb's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place.

5. Data Retention

8kdb retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Active account data (identity, contact, credential data): Retained for the duration of your active account registration plus a minimum period of 5 years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records (deposits, withdrawals, wagering history): Retained for a minimum of 7 years from the date of the transaction, as required by financial record-keeping standards.
• Support correspondence: Retained for 3 years from the date of the last communication in a support thread.
• Analytics and usage data (anonymised): Retained indefinitely in aggregated, anonymised form that cannot be linked to any individual player.
• KYC documents: Retained for the period required by applicable know-your-customer regulations, typically 5 years from account closure or last transaction.

When the retention period for a particular data category expires and there is no overriding legal requirement to continue holding it, 8kdb will securely delete or anonymise that data.

6. Data Security

8kdb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers, protecting your 8kdb Login credentials, financial data, and personal information from interception.
• Encrypted password storage using industry-standard hashing algorithms. Plaintext passwords are never stored anywhere on our systems.
• Restricted data access within the 8kdb organisation. Personal data is accessible only to staff members who require it to perform their specific job functions, and all access is logged and audited.
• Regular security audits and vulnerability assessments conducted to identify and address potential weaknesses in our platform infrastructure.
• Fraud detection systems that monitor account activity in real time to identify and block suspicious behaviour before it can cause harm.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 8kdb Login credentials. If you suspect that your account has been compromised, contact us immediately at [email protected].

7. Your Privacy Rights

As a player on the 8kdb platform, you hold a number of rights with respect to your personal data. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of Access: You may request a copy of all personal data that 8kdb holds about you. We will respond to such requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You can update basic contact details directly through your account settings after completing the 8kdb Login.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations that require us to retain certain records (such as financial transaction histories).
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful.
• Right to Data Portability: Where processing is based on your consent or on a contractual obligation, you may request a structured, machine-readable copy of the personal data you have provided to us.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 8kdb demonstrating compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

All data rights requests will be acknowledged within 48 hours and resolved within 30 days. In cases where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, with prior notification.

8. Children & Minors

The 8kdb platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. The registration process includes an age declaration requirement, and 8kdb reserves the right to request identity verification documents to confirm that any player meets the minimum age requirement.

If 8kdb becomes aware that personal data has been collected from a minor, that data will be permanently deleted, the associated account will be closed, and any deposits made will be returned to the original payment source. If you believe that a minor has registered on the 8kdb platform, please notify us immediately at [email protected] so that we can take prompt action.

9. Changes to This Policy

8kdb reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When a material change is made to this Policy, we will notify registered players by email to the address on their account and by publishing a revised version of this Policy on the 8kdb website with an updated effective date.

Your continued use of the 8kdb platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you may close your account in accordance with the account closure process described in our Terms & Conditions, which are available at 8kdb.club/terms-conditions.

The most current version of this Privacy Policy is always available at 8kdb.club/privacy-policy. Players are encouraged to review this page periodically to remain informed of any updates.

10. Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 8kdb holds about you, please contact our support team using the details below:

• Support Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Expected Response Time: Within 48 hours for data rights requests; within 1–3 hours for general support queries during peak hours
• Subject Line: For data rights requests, please use the subject line "Data Rights Request — [Your Registered Email]" to ensure prompt routing to our data team

We take all privacy concerns seriously and are committed to handling your data rights requests with care, professionalism, and within the timelines stated in this Policy. If you are not satisfied with our response to a data rights request, you may escalate the matter via the formal complaints process described in our Terms & Conditions.